Zima HVAC, Inc. is a heating and cooling company at 1917 McRae Ln, Mundelein, IL 60060. This policy covers information collected on zimahvac.com and the records we keep from a service request.
Information you give us
The service request form asks for:
- Your name
- Your phone number
- Your email address
- The kind of help you need: heating, cooling, water heater, air quality, or a tune-up
- The question you write
- Photos you choose to add, up to five images
We use that information to reply, look at the equipment, and schedule service. The form is emailed to our office, including any photos. Automated submissions are discarded.
If you call (847) 323-8314 or email service@zimahvac.com, we keep what you tell us so we can do the work and keep ordinary business records.
Information collected automatically
The site uses Google Analytics. Google may place cookies and receive details such as the pages you open, a general sense of where the visit comes from, your browser and device type, and how you move through the site. We use that to see which pages are useful. We do not sell personal information, and we do not use Analytics to advertise to you. Google describes its own handling of that data in the Google Privacy Policy.
Your browser stores a heating or cooling color preference on this device. That setting stays in local storage on your device. Our server does not receive it.
The site is hosted on Cloudflare. Cloudflare processes technical data such as IP address, browser type, and the page requested so it can deliver the site, block abuse, and keep it online. Email from the service form is also sent through Cloudflare. Cloudflare describes that processing in the Cloudflare Privacy Policy.
How we use it
- To answer a service request and do the heating or cooling work you asked about
- To keep job records, invoices, and other ordinary business records
- To see how the site is used and to keep it working
- To block spam and abuse
- To meet a legal duty, or to protect our customers, our staff, or our rights
Who receives it
- Zima HVAC staff who handle the request and the job
- Cloudflare, which hosts the site and delivers the form email
- Google, for the Analytics described above
- A supplier or subcontractor, when we need them for work you asked us to do, and only with the details that job requires
We do not sell personal information. We do not share it for advertising that follows you across other companies' sites.
How long we keep it
Service requests and job records stay in our email and files for as long as we need them to finish the work, answer questions about it, and meet tax and record-keeping duties. Google keeps Analytics data under its own retention settings. You can clear the color preference by clearing this site's data in your browser.
Your choices
You can read the site without sending the form. You can call us instead. You can block or delete cookies in your browser, which limits Analytics. The service form still works if cookies are blocked.
You can ask what information we have about you, ask us to correct it, or ask us to delete it. Some records, such as invoices, have to be kept. Email service@zimahvac.com or write to the address below. We may ask you to confirm that the request is yours before we act.
Children
This site is for homeowners and property managers arranging heating and cooling service. We do not knowingly collect personal information from children under 13. If you believe a child sent us information, contact us and we will delete it.
Other sites
We link to our Facebook page. We do not place Facebook tracking on this site. Facebook has its own privacy policy once you leave zimahvac.com.
Changes
If we change this policy, we will post the new version here and update the date at the top.
Contact
Zima HVAC, Inc.
1917 McRae Ln
Mundelein, IL 60060
(847) 323-8314
service@zimahvac.com
The rules for using this site are in our terms of service.